THIS IS YELLING- Please reserve for moments when extreme volume or emphasis. Such as YAHOO! you completed that test with 100% accuracy!
This is conversational-Best for most email
do not make assumptions --"well its easy, you just..." can be really rude if it is something the other person is struggling with. Easy is relative.
Say exactly what you mean, be implicit --"I'm sure" verbalized can mean both that you are sure and that you are not sure depending on inflection, but "I'm sure" in an email always means you are sure.
Punctuate don't annihilate your meaning- "You have been absent from class for a week." as opposed to "You have been absent from class for a week!!!!!!!"
Be bold-don't bold, unless you are punctuating a list.
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